Delivery and tracking informationUpdated a month ago

Delivery partners

We deliver nationwide. Our delivery partners are:

HIVED for all deliveries inside M25

DPD for certain areas of Scotland* and other select areas

DHL for everywhere else!

How do the meals arrive?

Your meals will arrive frozen in insulated packaging packed with dry ice designed to keep them at a safe temperature to refreeze for up to 48 hours.

Delivery charges

Delivery charge may vary depending on your location. It can range from £5.50. Spend over £60 and you get free delivery *this offer may vary depending on your location

*additional delivery cost may apply in Isle of Wight and other areas. We do not deliver to Scottish islands, Scottish highlands, Isle of Man, Scilly Isles, Channel Islands or Republic of Ireland and Northern Ireland. Please click this link to see if DPD offer next day delivery in your area: https://www.dpd.co.uk/service_lookup.jsp

How do you choose your delivery day? 

Choose your delivery day on your way to checkout. We deliver from Tuesday – Saturday. If you have a subscription, you can do this from your account area.

Tracking information

The courier will email you on the morning of your delivery with your tracking information and a delivery timeslot. You may also get an email the day before delivery, just to let you know that they have your parcel ready for delivery the next day. Unfortunately, at this point we do not have control over what slot you will be assigned.

What if you're not in?

If you are not in, the courier will leave your meals where instructed, (there is an option at checkout to leave specific delivery instructions). To keep the meals cold en route to you, we use dry ice, thermal packaging and fast delivery. This ice and packaging is designed to keep the meals frozen for 48hrs. Most shipments arrive frozen but even if partially defrosted, when you open your box your meals will be at a very low temperature suitable to put in your freezer. As always please follow the cooking instructions and make sure the meal is piping hot when cooked.

*Please see Is the packaging recyclable for how to recycle eco-friendly packaging