Orders and Subscriptions

Answers about placing orders and managing subscriptions.

Subscriptions

What is a subscription?Our subscription service is created to make life easier and allow you to receive recurring deliveries of our meals. It’s up to you to decide what frequency best suits your needs/lifestyle with a £47.50 minimum order value. We m

Do you have to subscribe?

No, you don't have to subscribe!. If you want to order whenever you like, this is no problem. You can select the "One Off Order" option at the checkout - and just order as and when required. You can choose this option on the review your order page.

Changing your payment method

If you have a subscription, you can edit your saved payment method from the next order page. Once you have logged in, scroll to the bottom of your subscription page to the section that says card ending in ****. You can click the change button here to

How to cancel your subscription

If you need to cancel your subscription, you can login to your account area using the email you used to order with. From there, you will be able to cancel any order that has been created by your subscription or cancel your subscription itself. Refund

How to change your order delivery address

Your order address can be changed any point until the pick date, where it is then locked in and cannot be changed. You can update your order delivery address from the account area. Login to your account and find the order that you would like to updat

How to cancel your order

Can I cancel my order?. If you have placed an order and it has been billed either via our checkout or your subscription, it's not too late to cancel unless the order has been sent to our picking team. The order is sent to our picking team 2 days befo